Frequently Asked Questions
Who is responsible for customs, duties and taxes?
The price you see on our website does not include any customs or duties. For many countries, your government requires you to pay customs and handling charges. Commonly, the local shipping company will collect these fees upon arrival. We cannot estimate or charge these fees in advance, nor do we control them. The actual amount you're charged may vary, but expect the tax to be significant. Please take this into account.
You can try to get an estimate of these taxes by searching for "Duty Calculator" (we don't link to a specific one as each country has its own, usually). The HS code for our keyboards is 847160, and we ship from Taiwan.
These charges are unrelated to the shipping charge. We will also not be able to refund this should you decide to return the board or reject the parcel, since we are not the ones charging you. See our return policy for more on how returns work.
These charges are also separate from any sales tax charged at checkout. We are not able to charge import fees at the time of purchase. If you're in the US, the sales tax goes to your state, and the import dues go to the federal government. ZSA has no control over either of these, and keeps none of the money.
Note that some orders may ship in several parcels (for example, if you're ordering a keyboard together with a Satellite, those ship separately). This would require you to pay any "flat" import fees twice, once per parcel.
If you're ordering from Canada, the government requires you to pay sales tax at the time of purchase, and you must pay sales tax again when you receive your keyboard, since your order is shipped from Taiwan by another company. The courier will also charge for handling (usually under $20 CAD). We will refund the second sales tax charge, but not the handling charges from the courier. For us to refund the second sales tax charge, please send us a copy of the receipt from the courier.
We understand that taxes can be frustrating, but if you order a keyboard and then change your mind because of the taxes your country charges, it means we have to pay the courier to ship it back to us. Therefore, we cannot issue a full refund. See also what happens if I don't accept my keyboard when it arrives?.