Frequently Asked Questions

Current lead time for the Moonlander is two weeks — each unit is built to order in our manufacturing facility in Taiwan. This is an estimate rather than a promise. Most of that time is spent in manufacturing and quality control — actual shipping is very fast, via courier.

Being an estimate, that means the unit might ship slightly later — but it might also ship sooner! Naturally, we strive for "sooner" rather than later — so please be sure someone is available to sign for the parcel even if it ships within less than a week of you ordering it.

If your order still hasn’t shipped after the stated lead time, feel free to write us and ask about it.